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Write to us
Write to us about your Pace battery, an order, setting up or the Cloud. Someone from the team answers, most often the same day, at the latest within two working days.
Is it hard to install?
No, it is plug and play: plug the cable into the RS485 port of your Pace battery and USB-C into a phone charger, then join the box’s Wi-Fi from your phone to give it your home network. About a minute, without tools, app or setting changed on the battery. The box arrives prepared for your model.
How do I know my rack battery has a Pace BMS?
The surest sign is that PbmsTools connects to it and shows the board reference, such as P16S100A. Otherwise, send us a photo of the front panel and the name of the battery: we tell you what we can before you pay.
Is the Cloud really free?
Free, for good. Buying the box gives you the live dashboard, three years of history, CSV export and e-mail alerts, with nothing to pay each month.
Are the sockets between packs affected?
No. The link cables between packs and the inverter cable stay in place; the box takes the RS485 socket next to CAN.